Pyzdek's Six Sigma Pointers Podcasts
Six Sigma Pointers is hosted by Tom Pyzdek, noted author and authority on process excellence. Pointers cover all important process excellence topics, including lean, quality, TQM, SPC, ISO 9000, and many others.
Individual Episodes (MP3 format)
March 2, 2007
Net Promoter is the latest, greatest way to measure the way your customers feel about you. This podcast discusses how NP is calculated and used in Six Sigma. 10:45 .
February 7, 2007
If you don't know for sure what your customers are looking for from your organization, chances are you're not giving it to them. You are probably wasting money and maybe even putting your very survival at risk. This podcast tells you how to obtain the "Voice of the Customer," or VOC. It walks you step-by-step through a process of building a model of customer requirements using the Critical Incident Technique. A model of customer requirements is the starting point for Six Sigma. 12:11 .
January 21, 2007
The mean is an attempt to summarize a lot of data with a single number that represents a "typical" value. Tom discusses the pros and cons of several commonly used statistics. He also presents a quickie mean that can be computed in a pinch without a computer or calculator. 9:51 .
January 9, 2007
Nine critical criteria that a Black Belt should consider when deciding which project to pursue. 9:33.
December 29, 2006
You've gathered the data and ran the regression analysis. Strangely, the biggest regression weights have insignificant p-values. Some weights even have the wrong sign! What the heck is going on here? Listen to this podcast to find out. 17:48.
December 7, 2006
Is Six Sigma a fad? Has it been widely discredited? Is it incompatible with innovation? These are claims made in the Sunday, November 26, 2006 Dilbert comic strip. Tom Pyzdek discusses each of these claims in depth. 14:38.